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When shopping on, the shipment cost by GLS courier differs according to the country of delivery, and is added to the order. 

Dispatch time (time when we pass the order to the courier) is to be found by each individual product on, and it may differ.

A Customer must add shipping time (courier delivery time), which is 5 working days, to estimate final delivery date.

Courier delivery is carried out on weekdays between 09:00 and 17:00 (CET).


The right to withdraw from the Contract


  1. A consumer who has concluded a distance contract may withdraw from it without stating a reason and without incurring costs, except for the costs referred to in Articles 33,34 and 35 of the Consumer Rights Act, by making a declaration to that effect using the form available at the following address: within 14 days from the date of delivery of the subject of the agreement to them. The deadline for returning products subject to special conditions, as informed by the Seller before placing the Order, such as the donation of proceeds from the sale for charitable purposes, is 14 days. To meet this deadline, it is sufficient to send the statement before its expiration.
  2. YESjewellery Online Shop, with the Customer's convenience in mind, may extend the statutory return period for products. The Customer is informed about the extended return period on the website: Currently, it is 100 days from the receipt of the order by the customer.
  3. The declaration may be made using the form attached hereto, which is also available at the following address, which is an annex to these Terms and Conditions, also available at or in another form in accordance with the Consumer Rights Act.
    YES Biżuteria S.A., ul. Świerzawska 1, 60-321 Poznań(Poland), e-mail:
  4. In the event of withdrawal from the Contract, the Contract shall be deemed as not concluded.
  5. The Consumer is obliged to return the product or products immediately, no later than 14 days from the day on which they withdrew from the Contract.
  6. The Seller, considering the convenience and comfort of the Consumer, allows for facilities provided in the following section. The Consumer may: 

    Return the contractual goods using the electronic return form available at the following address: The electronic return form makes it possible to request collection of the contractual items by GLS courier 

    The jewellery should be delivered with proof of purchase (in the form of a receipt / e-receipt), a tag and YES Certificate of Authenticity or IGI or GemEX Certificate if these were included with the order. Detailed information regarding free returns is available on the website Delivery and Returns.

  7. The Seller is obliged immediately, but not later than within 14 calendar days from the date of receipt of the consumer's statement of withdrawal from the contract, to return to the consumer all payments made by him, including the costs of delivery of the Product – movable item, including movable item with digital elements.   The Seller shall refund the payment with the same method of payment as was used by the Consumer, unless the Consumer agrees to another way of refund, whereas such a refund shall not generate any cost for the Consumer. 
  8. The Consumer is obliged to immediately, no later than within 14 calendar days from the date on which he withdrew from the agreement, return the Product to the Seller. To meet the deadline, it is sufficient to send the Product back before its expiry.
  9. The purchased Products should be returned to the following address: 

    YES Biżuteria S.A., ul. Świerzawska 1, 60-321 Poznań (Poland).

  10. The Consumer is responsible for reducing the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
  11. The Seller may withhold the refund of payments received from the consumer until the Product is received back or the consumer provides proof of its return, whichever occurs first, unless the Seller himself offered to collect the Product from the consumer.
  12. The Seller bears the direct costs of returning the Product.  
  13. The right to withdraw from a distance agreement is not entitled to the Consumer in relation to contracts:

    in which the subject of the service is a Product non-prefabricated, manufactured according to the consumer's specifications or serving to satisfy his individual needs. Such products include:

    • a) products made to the individual order of the Consumer with consumer rights, including, in particular, individual engravings;
    • b) products not included in the standard assortment of YESjewellery Online Shop, imported on special order of the Buyer;
    • c) products with specific qualities, i.e. qualities specified by the Consumer in the order placed by the Consumer or made to the individual order of the Consumer, i.e. strictly related to the person of the Consumer.
  14. The above indication does not exclude the Seller's liability as set out in Section IX, Complaints, in connection with non-compliance of the Product with the contract.
  15. The provisions concerning the consumer shall apply to sole traders who conducts business activity concluding a contract directly related to their business activity, where it is apparent from such agreements that they do not have professional character for them.  To determine whether a sole trader has, in particular circumstances, consumer rights, it is necessary to verify the professional nature of the agreement, especially on the basis of information recorded in the Central Registration and Information on Business (CEIDG-in Poland).